kpca
Remote (Toronto)
About the Role
At KPCA, we believe that exceptional customer service is the cornerstone of our success. As a Customer Service Representative, you will play a vital role in fostering positive relationships with our customers by providing timely, accurate, and empathetic support. This position offers an exciting opportunity to be the voice of KPCA, ensuring every interaction reflects our commitment to quality and customer satisfaction.
Key Objectives
Deliver outstanding customer service through multiple channels including phone, email, and chat.
Resolve customer inquiries and issues efficiently while maintaining a professional and friendly demeanor.
Act as a liaison between customers and internal teams to facilitate seamless communication and problem resolution.
Responsibilities
Respond promptly and professionally to customer questions, concerns, and requests.
Maintain accurate records of customer interactions, transactions, and feedback in the company database....
